iSupport

About the Platform

iSupport is more than just a tool for reporting technical issues. It is a comprehensive support system that allows the public to engage with the Regulator on a wide range of matters. From general information requests to questions about legislative compliance, iSupport provides a structured and responsive way for individuals and organisations to get the help they need.

Once a query is submitted, it is automatically routed to an internal system where it is assigned to the relevant division or subdivision for resolution. This ensures accountability, improves response times, and makes it easier to track and manage the lifecycle of each query.

Public Engagement

iSupport supports a transparent and responsive relationship with the public. It is designed to ensure that all stakeholders receive timely feedback and that their interactions with the Regulator are handled with care and professionalism. Individuals can use the system to raise matters related to POPIA, PAIA, the functions of Information Officers, or any general concerns.

The platform also complements the Regulator's commitment to education, oversight, and service delivery by enabling real-time support, guidance, and engagement on all matters related to data protection and access to information.